I’m salivating over this one. (h/t Jim Goad)
There’s plenty to chew on here, but I’ll just point out one particular point. The reporter uses the phrase “that’s when things got ugly” to describe the scene after the woman being interviewed refused to pay her full tab. The restaurant is then cast as the villain in the situation. We mainly get that impression because she’s the one being interviewed and is allowed to speak freely and also *must* be the person who contacted the news station – why else would anyone care about the story? The lead was “family locked inside restaurant”…because they didn’t tip. Should have been “family tries to avoid paying bill”…held as thieves.
But a reasonable person would have said “Hmm, guess I’ll check the menu or ask about the gratuity policy next time, eh.” That’s what well-adjusted people do. “Things” should have never become “ugly.” If a customer feels that they got burned by the rules then they should learn the rules, not try to change them.